1. Eligibility for Returns

• You may request a return within 7 days of receiving your item.

• To be eligible, your item must be unused, unopened, and in the original packaging.

• Only regular-priced items are eligible. Sale or promotional items are non-returnable.

2. Non-Returnable Items

Due to hygiene and safety concerns, we cannot accept returns for:

• Opened cat litter bags

• Damaged products caused by improper use or handling

3. How to Request a Return

• Email us at [your support email] with:

  • Your order number

  • Reason for return

  • Clear photos (if product is damaged)

• We’ll review your request within 2–3 working days.

4. Refund Process

• Once your return is approved and we receive the item, we’ll issue a refund to your original payment method within 7 working days.

• Shipping fees are non-refundable, and you will bear the return shipping costs (unless the product is defective or wrong).

5. Damaged or Wrong Item?

• If you received the wrong item or a damaged product, contact us within 24 hours of receiving it. We’ll arrange a replacement or full refund.

6. Need Help?

Drop us an email at [support@nuoz.my] – we’re happy to assist you.

Biopaw Groups Sdn Bhd (1612880-K)
No.80, Jalan Sentosa, Taman Sentosa Bukit Baru 75450 Ayer Keroh Melaka.
Tel: 011-3916 9621
Email: info@nuoz.my