1. Processing Time

• All orders are processed within 1–2 working days.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Time

• West Malaysia: 2–4 business days

• East Malaysia (Sabah & Sarawak): 5–8 business days

• International Shipping: Currently not available (Malaysia only)

3. Shipping Charges

• FREE shipping for orders above RMXX (you can adjust this).

• Flat-rate shipping fee of RMX will apply to orders below that threshold.

4. Tracking Your Order

• Once your order is shipped, you’ll receive a confirmation email with a tracking number and link.

• You can track your parcel via our courier partner’s website.

5. Delivery Issues

• If your order is delayed or lost, contact us at [your support email] and we’ll assist you immediately.

• Please ensure your address is correct; Nuöz is not responsible for deliveries sent to incorrect or incomplete addresses.

6. Self Pickup (Optional Section)

If you’re offering pickup:

• Self pickup is available at [Location] from [time] to [time], Monday–Friday.